Text Messaging Tips

Etiquette Advice on Texting

Posted by Liz Taylor Mar 26, 2014

Text Messaging has been on my mind ever since the recent news broke about Malaysia Airlines flight 370. Their CEO said at a press conference that the company’s “sole motivation” for informing passenger family members of their findings via text message was to ensure “the families heard the tragic news before the world did.”

I understand that text messaging is a fast and efficient method for connecting with people, but keep the following tips in mind before texting:

  1. Never communicate bad news via text. Instead, pick up the phone or visit a person live.
  2. Don’t text at inappropriate times.  
  3. Just as you shouldn’t answer your phone during a conversation, you shouldn’t send a text when you are engaged with someone else.
  4. Be careful with abbreviations. They aren’t professional.
  5. Be aware of your tone. Make sure you include a “please” and/or “thank you” to avoid sounding harsh.
  6. Know your generation. No offense to my more seasoned friends, but not everyone is texting. So, never assume all people will receive your messages. 

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“How refreshing and timely. From the texting generation to the baby boomers—the art of etiquette is sadly disappearing. Whether you just need a touch-up or a full immersion, Liz, is the person to teach you the skills to appear confident, elegant and professional in any business situation. Her energetic and engaging style will make this one of the most enjoyable seminars you have ever taken! Liz is awesome!”

—Chuck Bokar, Principal, Design Resource Center

“Absolutely superb! Liz has an amazing knack for presenting her concepts in a thought-provoking and clear style. Her ideas and suggestions would enhance anyone's ability to bridge the gap between business and etiquette. She clearly has a deep understanding of not only the topic, but the thought processes that go into creating better interpersonal relationships out of socially awkward situations. I highly recommend her and her coursework...she will help your business!”

—Brad Guck, District Manager, Administaff

“Liz, Thank you so much for coming to Indianapolis to help us grow our skills as professionals and as people. Your presentation helped us address issues with grace, candor, sensitivity – as well as fun! You were fabulous!”

—Betsy Hamlett, Director of Sales for Kenra, Ltd.

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