IM Etiquette

Quick Tips for Instant Messaging

Posted by Liz Taylor May 27, 2015

IM’ing is a great tool for fast communication. It helps foster productivity and fabulous teamwork if used correctly. Please keep the following six tips in mind: 

  1. Start with a short greeting. If you don’t regularly message a colleague, introduce yourself just like you would with any other form of communication. “Hi Robert. It’s Liz Taylor from the Minneapolis sales office.” If you know the person, start off with a pleasantry such as, “Good Morning, Robert.”
  2. Keep it brief. Immediately after your short greeting, ask your question and get to the point.
  3. Refrain from shortcuts. Write in complete, grammatically correct sentences (just like you would with other forms of communication).
  4. Don’t send bad news. If you don’t have something nice to say or have negative information, pick up the phone or have a face-to-face conversation.
  5. Be aware of the status message. Don’t barge in if you see a “Do not disturb” or “Busy” alert.
  6. End conversations with a short closing. “Thank you- have a great day!” is always an easy farewell.  

← Back to all posts


“How refreshing and timely. From the texting generation to the baby boomers—the art of etiquette is sadly disappearing. Whether you just need a touch-up or a full immersion, Liz, is the person to teach you the skills to appear confident, elegant and professional in any business situation. Her energetic and engaging style will make this one of the most enjoyable seminars you have ever taken! Liz is awesome!”

—Chuck Bokar, Principal, Design Resource Center

“Absolutely superb! Liz has an amazing knack for presenting her concepts in a thought-provoking and clear style. Her ideas and suggestions would enhance anyone's ability to bridge the gap between business and etiquette. She clearly has a deep understanding of not only the topic, but the thought processes that go into creating better interpersonal relationships out of socially awkward situations. I highly recommend her and her coursework...she will help your business!”

—Brad Guck, District Manager, Administaff

“Liz, Thank you so much for coming to Indianapolis to help us grow our skills as professionals and as people. Your presentation helped us address issues with grace, candor, sensitivity – as well as fun! You were fabulous!”

—Betsy Hamlett, Director of Sales for Kenra, Ltd.

All testimonials...