Communication Faux Pas

9 Communication Etiquette Tips for Success

Posted by Liz Taylor Jun 20, 2014

1.)    When you make a phone call, state your first and last name along with your company. Not everyone will know you by first name- so make it easy on others and clearly state your name.

2.)    Ask upfront, “Did I catch you at an okay time?” or “Do you have five minutes for a brief phone call?” instead of rattling off your purpose for calling.

3.)    Instead of saying, “No Problem”, “Yep”, “Mm hmm” or “Uh huh” after someone thanks you, say, “You’re welcome” or “It’s my pleasure”.

4.)    Proof your work to avoid commonly misused words that spell check won’t catch such as “There, Their, They’re” or “To, Too, Two”.

5.)    “LOL”, “BTW”, “OMG” and other abbreviations are not professional and shouldn’t be used in a business email, text or any other communication.

6.)    Refrain from using fancy fonts and multiple colors in an email. A business email should look formal and restrained.

7.)    Do not use a patterned background as it makes the message harder to read.

8.)    Use only one exclamation mark throughout your entire email. You want to have a neutral tone.

9.)    Have a searchable subject line so recipients can prioritize the importance and easily locate your message at a later date. 









← Back to all posts


“How refreshing and timely. From the texting generation to the baby boomers—the art of etiquette is sadly disappearing. Whether you just need a touch-up or a full immersion, Liz, is the person to teach you the skills to appear confident, elegant and professional in any business situation. Her energetic and engaging style will make this one of the most enjoyable seminars you have ever taken! Liz is awesome!”

—Chuck Bokar, Principal, Design Resource Center

“Absolutely superb! Liz has an amazing knack for presenting her concepts in a thought-provoking and clear style. Her ideas and suggestions would enhance anyone's ability to bridge the gap between business and etiquette. She clearly has a deep understanding of not only the topic, but the thought processes that go into creating better interpersonal relationships out of socially awkward situations. I highly recommend her and her coursework...she will help your business!”

—Brad Guck, District Manager, Administaff

“Liz, Thank you so much for coming to Indianapolis to help us grow our skills as professionals and as people. Your presentation helped us address issues with grace, candor, sensitivity – as well as fun! You were fabulous!”

—Betsy Hamlett, Director of Sales for Kenra, Ltd.

All testimonials...